SHIPPING AND DELIVERY
Our shipping options, either of which can be chosen at checkout, includes, drop off, delivery and installation, or in-store pickup. If you've chosen in-store pickup, give us a call so we can arrange a time for you to come pick up your order. If you've chosen delivery and installation, an additional charge (per appliance) is added to your total.
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Deliveries are scheduled in a 2 hour window, which means that the delivery will arrive to the customer's home within the scheduled time-frame. If delivery will arrive outside of this window, customer will receive notice via phone call.
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Customer will be asked to sign delivery and installation waiver before appliances are brought into home.
RETURNS
If you have any problems with our product(s) and such product was sold with a warranty, please submit a warranty claim.
If you would like a refund or require a cancellation, contact us to arrange a refund for your money back. The amount refunded will be the listed sell price of the appliance(s) less a 20% restocking fee per appliance. Delivery and installation fee(s) is always non-refundable.
The refund will be processed after returned product(s) have been inspected for any damages both interior or exterior, mechanical or aesthetic. This inspection will include a comparison between the product(s) current condition and the pictures used in the product(s) original listing on this website.
If any of the previously stated problems are found during inspection, we will only issue a partial refund to the buyer; the amount of which will correspond to the severity of the damages found.
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WARRANTY DISCLAIMER
Our Policy
At Affordable Appliance Solutions, it is our mission to provide our customers with quality refurbished household appliances, at a great price.
We offer a complimentary 6 month warranty with all of our appliances, unless otherwise stated, to ensure that our products continue to function at their best capability within your home. Most appliances include a 6 month warranty on mechanical parts and a 90 day warranty on labor costs needed to repair said appliance(s). We offer extended warranties upon request.
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A majority of our products on this website are sold with a warranty, however some exclusions may apply in specific circumstances.
Certain appliances may only be sold with a limited warranty period or without any warranty coverage. These instances are rare and the customer will be made aware of the item's warranty period before a purchase is made.
Products that are listed on this site will contain a brief description of the terms of the warranty in the product description section. The information provided in this section might include, but is not limited to--the warranty given on parts, the warranty given on labor, the length of each warranty, and encouragement for the buyer to read this warranty disclaimer as well as the Terms and Conditions. The warranty period will also be dated and will be outlined on the customer's invoice or other proof of payment. Customers are strongly encouraged to read the Terms and Conditions.
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We reserve the right to change or modify this warranty disclaimer at any time for any appropriate reason. We will never make any changes to our warranty policies that would endanger the quality or terms of any warranty sold by our company. Our warranties provide our customers with peace of mind by providing reassurance that our products are delivered as promised.
OUR PRIVACY POLICY
You can trust us with your information
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons which are available to you here.
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We collect such non-personal and personal information for the following purposes:
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To provide and operate our services;
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To provide our users with ongoing customer assistance and technical support;
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To have enough information to contact our visitors and users with general or personalized product/service-related notices and promotional messages;
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To comply with any applicable laws and regulations.
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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
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We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Please be informed that when you use our website, we receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history performed on our site. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
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If you don’t want us to have any of your data anymore, please contact us by calling 607-846-2026, sending an email to contact@elmiraappliancesolutions.com, or sending us a letter addressed to: 1051 South Main Street Suite 6, Elmira, NY 14904.
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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.